High quality customer service can make a business stand out from the crowd.
Stay ahead of the competition with Steps to Success - Professional Customer Service Skills. This course provides comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems.
This course will help employees refresh and develop their customer service skills to ensure the needs of their customers are being met.
You can start the course straight away and use it at any time, as long as you have access to a computer with an internet connection. The course is available for 6 months from the date first accessed.
Flexible and engaging content shows you how to offer a complete service to customers, including giving the right impression, building relationships and satisfactorily resolving any problems. An optional audio soundtrack illustrates customer service techniques.
Relevant case studies and real life scenarios help you apply the principles to your work place. You can also test new skills with interactive exercises, and print off useful tips for easy reference.
- Course Introduction
- It's All About Customers
- Lasting Impressions
- Understanding Customers
- Helping Customers
- Keeping Customers
- Solving Problems
Does the course lead to a formal qualification?
No, but the course does cover underpinning knowledge required for the Institute of Customer Service (ICS) NVQ Level 2 in Customer Service.
Duration: 7 Hours
£34.99 + vat