Customer Service
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[ Demanding Customers: Customer Care made Perfect ]
This course will help employees deliver an outstanding customer service experience to even the most difficult of characters.
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[ Steps To Success - Professional Customer Service ]
This course provides comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems.
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[ Telephone Behaviour: The Rules of Effective Communication ]
Telephone communication is at the heart of modern business. If staff can develop effective telephone skills, they'll portray a positive, professional image and strengthen relationships with customers and suppliers.
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[ On the Receiving End: Making Call Centres More Effective ]
This course is a straightforward introduction to the skills needed to be an effective call centre operative.
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[ If Looks Could Kill: The Power of Behaviour ]
This course introduces proven techniques to help customer-facing staff stay cool and in control when dealing with awkward customers and tricky situations. With the practical guidance provided, staff will be able to choose instead behaviours that improve customer attitudes, create new sales opportunities and enhance the reputation of a business and its services.
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[ Who Sold You This, Then? Effective After-Sales Service ]
This course details the four cornerstones of successful after-sales service - defend the sales person, defend the product, defend the organisation and defend the customer - and allows service staff to develop an action plan to improve the way they relate to customers.
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[ Complaints and Quality Management: Quality through Customer Service ]
This course introduces new techniques to change the way businesses approach complaints. Staff will develop skills to help them use complaints to find solutions to problems rather than apportioning blame, and understand how taking a positive approach to complaints can lead to business success and satisfied customers.
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[ No Complaints? Complaints and the Customer ]
This course is a great introduction to handling even the most difficult of complaints effectively. The techniques explored will help staff defuse anger, establish the facts, agree an appropriate course of action and supervise the solution so that they can meet - and even exceed - the demands of dissatisfied customers.
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[ An Inside Job: Meeting Internal Customer Needs ]
This course is an introduction to the concept of the internal customer. By following the techniques outlined in the course, staff will soon enjoy tangible benefits: closer, more efficient working relationships and a sense of trust and shared purpose.
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[ Understanding Customers ]
This course introduces the concepts essential to delivering good customer service. This customer-focused attitude will help your business create better relationships with its customers.
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