Communication Skills
Good communicators are good for your business, building excellent relationships with colleagues, customers and suppliers.
Our communication courses will help your employees improve how they interact with others by becoming better listeners, asking effective questions, and developing robust briefing and negotiation skills.
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[ The Apprentice: Negotiating to Win ]
This course can help business owners and employees develop the skills needed to negotiate effectively in all aspects of business. Based on the successful TV show, the course uses clips to showcase examples of success - and failure - featured in the programme.
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[ Written Communications ]
This course will help employees understand the basic principles of effective writing and give them the confidence to put their thoughts and ideas into words.
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[ Put It in Writing: The Complete Communicator - The Art of Influence ]
This course explores the techniques needed to get a point across in writing clearly and persuasively. The course shows how to define the 'purpose of writing', how to plan writing to ensure key information is included, how to order points in a logical sequence and how to improve writing by fine tuning a first draft.
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[ Communication Process ]
This course will help employees improve the way they interact with people they work with. From understanding body language to learning active listening and questioning techniques, participants will gain a good grounding in the principles and practice of effective communication.
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[ Straight Talking: The Art of Assertiveness ]
This course will help any business professional take the first steps towards a more assertive attitude. Whether they need to learn how to say ‘no' to unreasonable requests from customers or deliver constructive criticism to a team member who's under-performing, this course will give them new skills to ensure that their voice is heard and that their ideas and opinions are respected.
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[ Assert Yourself: Learning to Be Assertive ]
This course explores what assertive behaviour is - and what it isn't. The course examines three key skills to help staff strike the right balance between aggressive and passive behaviour. From overcoming the fear of being honest to being able to say 'no', the course will build assertiveness skills so that staff can be more positive, more creative and get their job done more effectively.
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[ Negotiating: Tying the Knot ]
This course gives a straightforward introduction to the art of successful negotiation. The course will help managers prepare properly for negotiation, polish their personal negotiation style and turn things around when negotiating gets tough. By the time they have completed the course, they'll have the skills and the confidence they need to negotiate a better deal for their business.
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[ Report Writing: The Art of Writing a Good Report ]
This course delivers a straightforward, step-by-step guide to writing better business reports. It explores the importance of setting objectives, explains how to organise information and includes practical tips to make the report more readable. By using the techniques provided, employees will be able to write reports that are clearer, more persuasive and more professional.
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[ Producing Project Reports ]
Whatever the purpose of a report, it is crucial that its contents are accurate, clear and credible. This course is an introductory course for anyone involved in the report-writing process.
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[ I Wasn't Prepared for That: Overcoming the Fear of Making Presentations ]
This course introduces the skills needed to plan and deliver a well-prepared presentation. By developing the techniques explored during the course, employees will be able to influence, motivate and engage their audience and use the presentation opportunity to promote the business and its products.
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[ Presentations 1: Preparing for the Presentation ]
The need to present information to others applies to most types of business, but for many people, preparing an effective presentation can be a challenging task. This course is an introductory course that gives an overview of the basics of good presentations.
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[ Presentations 2 - The Presentation ]
This course explains how to structure and deliver successful presentations, and provides guidance on how to deal with different types of audience.
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