Leadership & Management
According to the Chartered Management Institute, leadership is one of five key areas most likely to impact on future financial performance.
Our comprehensive range of Leadership and Management courses will help you recruit the right people, motivate your team and understand staff development needs, as well as develop key skills like effective delegation, problem solving and time management.
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[ The Paper Chase - Cutting Back on Paperwork ]
Featuring Dawn French, Jennifer Saunders and other famous faces, this course will help any business to enjoy the benefits that working without clutter can bring: improved office efficiency, a reduced carbon footprint, an end to lost files, reduced costs and a better working environment.
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[ Performance Matters - The Importance of Praise ]
Featuring John Cleese, this course explores why praise is such a vital management tool. By understanding why morale is closely linked to performance and why employees rate 'feeling valued' so highly, managers will be able to make praise part of the business culture and reap the rewards of a more motivated, productive workforce.
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[ Performance Matters - The Need for Constructive Criticism ]
Delivering criticism is rarely easy, but performance issues are part of everyday working life. Featuring John Cleese and other famous faces, this course shows how to prepare and deliver criticism and advises how both parties can move on after criticism has been delivered.
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[ Performance Review - Every Manager's Nightmare ]
This course outlines the key techniques managers must develop if they are to lead effective appraisal interviews. The course explores typical behaviours that managers may face in appraisal situations - from the defensive to the tearful, from the aggressive to the uncommunicative - and proposes simple and effective strategies to counter them.
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[ Performance Review - Every Appraisee's Dream ]
This course encourages both interviewers and appraisees to stop dreading the performance review and consider the process in a new, more positive light.
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[ Performance Indicators ]
Effective measures of performance can reveal how well your team is doing. This course introduces the concept of performance management and explains how performance can be measured.
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[ The Dreaded Appraisal - Both Sides of the Appraisal Interview ]
Businesses that conduct effective appraisals give themselves a real competitive edge - they are able to measure employee effectiveness, give feedback on performance and identify training and development needs. Featuring Dawn French, Robert Lindsay and other famous faces, this course provides a step-by-step guide to conducting an appraisal interview.
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[ How am I Doing? The Perfect Appraisal Interview ]
This course explores how the appraisal process can be used to benefit both the individual and the business. The course shows how to prepare for the interview, how to focus on the right areas and how to agree a follow-up action plan.
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[ Managing Performance Every Day: Beyond the Appraisal ]
This course introduces the skills managers need to fully utilise the abilities of every individual. By adopting the 5C's approach - clarity, consistency, collaboration, constructive feedback and coaching - they will be well placed to maximise performance and productivity throughout the year.
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[ Giving and Receiving Feedback ]
This course provides an introduction to the ‘communication cycle' and the importance of feedback within it. It also covers the different forms and styles of giving and receiving feedback. Users will discover practical tips and techniques to help them give and receive feedback positively and effectively.
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[ Can You Spare a Moment? Counselling Skills for Managers ]
This course introduces basic counselling skills so that managers can encourage staff to be more forthcoming about their problems and work with their team to nip problems in the bud before they affect performance.
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[ I'd Like a Word With You: The Discipline Interview ]
This Course provides a useful introduction to the techniques used when conducting a successful discipline interview. It will give managers new skills so that they can use the process to improve poor performance without damaging morale, causing unrest or falling foul of legislation.
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