Course Overview 

Conflict in the workplace can have a negative effect on personal and team performance. Managers with good communication and problem solving skills who can handle conflict can help improve the success of a business.

This course looks at conflict in the workplace, its causes and what can be done to handle it effectively. It helps managers and team leaders create a positive working environment through a range of strategies, which can be used to prevent conflict.

Course features

Resolving Conflict gives you a theoretical introduction to recognising and dealing with conlfict.

The course uses a simple case study, and basic exercises such as multiple choice and true or false questions. After each exercise you'll be given feedback on how you've done.

An audio soundtrack delivers most of the content, with simple graphics and on-screen text summarising the key points.

You can print a transcript of each screen's audio component for future reference. The course also includes a glossary of business terms, an alphabetical list of business "thought leaders", and a resources section featuring links to useful online business resources.

Resolving Conflict is available for six months from the date first accessed.

What will you get from this course?

When you have completed this course, you will be able to:

• define conflict and its effects
• recognise why, how and where conflict might occur in the workplace
• understand a range of conflict handling styles
• describe how to handle conflict to achieve positive results.

Duration: 3 Hours

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